Privacy Policy

Privacy Policy Overview

This privacy policy outlines how FlowLoop collects, uses, and protects personal data.

Terms of Service Contact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact

Contact Information

Email
[email protected]
Phone
+65 3538 1646
Address
3017, Bedok North St 5, Singapore, SG
General Inquiries
Contact Page

For any inquiries regarding this privacy policy, please refer to the contact details provided.

Contact Page

Data collection overview

How information is collected and how cookies work

This section outlines the categories of personal information we collect, where that information comes from, the cookie types used on the site, and the options available to manage cookie preferences.

Data collected

Data Collection Practices

We collect personal data such as user preferences, device usage statistics, and interaction history to enhance user experience and provide personalized AI prompts.

The categories of data collected depend on user interactions with our smart home devices.
Sources of data

Data Sources

Information may also be generated automatically through the use of our smart home devices and applications.

Data is obtained directly from users during device setup and through ongoing interactions with our services.
Cookie types

Types of Cookies Used

Cookies help us understand user behavior and preferences, enabling us to tailor our services accordingly.

We utilize both session cookies, which expire at the end of a session, and persistent cookies, which remain on the device until deleted.
Cookie controls

Cookie Management

Cookies are used to improve functionality and user experience on our website and devices.

Users can manage cookie settings through their browser preferences to control data collection.
User Rights

User Rights

These rights include access to data, correction of inaccuracies, and deletion requests under certain conditions.

Users have specific rights regarding their personal data, subject to applicable laws.
Requests

Rights Requests

We aim to respond to all requests within a reasonable timeframe, as mandated by law.

Requests to exercise rights must be submitted in writing and will be addressed in accordance with legal requirements.
Data Retention

Data Retention Policy

Data will be securely deleted or anonymized when it is no longer needed for operational purposes.

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy.
Policy Updates

Policy Updates

Updates to this policy will be made available on our website and will reflect the current practices.

We will notify users of significant changes to this policy through appropriate communication channels.

Purposes of Data Processing

We utilize data to enhance user experience and ensure the functionality of our smart home devices.

Personal data is processed for purposes including service improvement, user support, and personalized content delivery.

Data Sharing with Partners

These partners are required to handle personal data in compliance with our privacy standards.

Data may be shared with trusted partners who assist us in providing our services, subject to confidentiality agreements.

Legal Disclosures

Such disclosures are made in accordance with applicable laws and regulations.

We may disclose personal data to comply with legal obligations or protect our rights.